Terms and conditions of sale

1. Service provider

The service provider is Connecta Life, a trading name operated by Stéphane Lavergé, a self-employed professional (autónomo), tax identifier Z3520169R, Carrer d’Amàlia Soler, 16, 2, 08720 Vilafranca del Penedès, Barcelona, Spain. Contact: stef@connecta.life — +33 7 66 65 87 74.

2. Scope, content and service language

The booking covers the retreat, dates, number of nights, package and any options shown in the summary before payment. Travel to the venue and any service not expressly stated as included remain the participant’s responsibility.

The contractual pages are available in French, English and Spanish. The evidence record preserves the language actually accepted. Retreat support is provided in French; translation is included only when it is expressly selected and charged as an option.

A retreat is a personal-development and support service. It is not medical care or psychotherapy, does not guarantee any outcome and does not replace medical or psychological care.

3. Price and payment

Prices are displayed in euros and are those in force when the order is placed. The summary specifies the package, options, discounts, deposit and, where it can already be determined, the outstanding balance.

Unless the summary states otherwise, a €200 deposit is due upon booking and the balance is payable no later than arrival. The place is not finally confirmed until the deposit has been received and the safety file has been approved.

Payment may be offered by card through BilletWeb, by SEPA bank transfer or through a clearly identified external payment link. Connecta Life does not retain bank-card details.

4. Contract formation and evidence

The booking process lets the participant enter their identity, choose the retreat, package and options, correct that information, accept these terms and then confirm the booking using a button that explicitly states the obligation to pay.

Connecta Life sends confirmation to the email address provided. The version, language, exact acceptance wording, full text of the accepted terms, their digital fingerprints, the date and the privacy-policy link are archived as evidence. The participant should promptly report any error in the summary.

5. Right of withdrawal

Retreats include accommodation, catering and leisure-related services for a specified date or period. The fourteen-day withdrawal period does not normally apply to these dated services, under Article 103(l) of the consolidated Spanish General Consumer and User Protection Act.

This exclusion does not reduce any mandatory right that may apply because of the precise legal classification of the contract or the participant’s circumstances.

6. Cancellation or transfer requested by the participant

• Up to fifteen calendar days before the retreat starts, the deposit may be transferred to another retreat taking place within the following twelve months, subject to availability.
• Less than fifteen days before the start, or in the event of a no-show, the deposit is neither refundable nor transferable and constitutes the cancellation charge, subject to any review required by mandatory law.
• Any amount paid above the deposit is refunded within fourteen days, except for additional costs that were actually incurred, cannot be recovered, are evidenced and were directly caused by the cancellation. The total retained may not exceed the actual loss or amount to a disproportionate charge.
• Early departure at the participant’s initiative does not automatically entitle them to a refund for booked services, without prejudice to rights arising from non-performance attributable to the provider.

7. Cancellation, changes or safety refusal by Connecta Life

Connecta Life may offer a transfer or cancel a retreat for safety reasons, force majeure or a serious inability to perform. The participant may choose between the proposed transfer and a full refund of all amounts relating to services not supplied, paid within fourteen days.

Participation remains subject to the safety questionnaire and interview. If Connecta Life refuses or postpones the application because of a contraindication before the retreat starts, the participant may choose a suitable transfer or a full refund of all amounts paid. Safety cannot be used as a reason to retain payment for a service refused by Connecta Life.

Any substantial change is communicated on a durable medium. Mandatory rights to a price reduction, termination or compensation remain applicable.

8. Participant duties and safety

Participants must be adults, provide accurate and complete information, particularly about health and medication, follow safety instructions, respect the venue, team and group, and never alter medication without advice from the healthcare professional responsible for their care.

Conduct that seriously endangers the participant, group or team may justify ending participation. Financial consequences will then be assessed in light of the services actually supplied, actual costs and mandatory law; no blanket exclusion of refunds applies automatically.

9. Liability and conformity

Each party is liable for its breaches within the limits set by law. Nothing limits Connecta Life’s liability for gross negligence, attributable personal injury, failure to perform an essential obligation or where a limitation is prohibited by consumer law.

Participants must notify Connecta Life promptly of any difficulty during the retreat so that a solution can be sought. Statutory guarantees and mandatory remedies remain fully applicable.

10. Personal data

Data required to manage and perform the booking are processed on the basis of the contract and legal obligations. Health data are covered by separate information and explicit consent. Purposes, retention periods, recipients and rights are detailed in the privacy policy available before confirmation.

11. Complaints and dispute resolution

Complaints may be sent to stef@connecta.life or to the provider’s postal address. Connecta Life will first seek an amicable solution and, when required by law, provide the details of the competent alternative-dispute-resolution body.

Consumers may also contact the Catalan Consumer Agency (Agència Catalana del Consum) or the public consumer body where they live, without losing the right to bring court proceedings.

12. Applicable law and international participants

The contract is governed by Spanish law. This choice never deprives a consumer of mandatory protection that cannot be waived. Jurisdiction is determined by the applicable mandatory rules; no exclusive territorial jurisdiction that disadvantages the consumer is imposed.

If the offer must legally be classified as a package travel arrangement or linked travel service, the corresponding mandatory rules, including pre-contractual information, cancellation, liability and insolvency protection, prevail over any incompatible term.

13. Version and severability

The version accepted when the booking is made remains the version applicable to that contract. A later website change does not replace the archived copy. If a term is found invalid, the remaining terms continue to apply to the extent permitted by law.