Terms and conditions of sale

1. Service provider

The service provider is Connecta Life, a trading name operated by Stéphane Lavergé, a self-employed professional (autónomo), tax identifier Z3520169R, Carrer d’Amàlia Soler, 16, 2, 08720 Vilafranca del Penedès, Barcelona, Spain. Contact: stef@connecta.life — +33 7 66 65 87 74.

2. Scope, content and service language

The booking covers the retreat, dates, number of nights and package shown in the summary before payment. Any additional options, including Kambo, Bufo or Yopo, are neither selected nor charged during online booking: they may be offered and selected after booking, during preparation, subject to availability and safety approval. Travel to the venue and any service not expressly stated as included remain the participant’s responsibility.

The contractual pages are available in French, English and Spanish. The evidence record preserves the language actually accepted. The language or languages of support applicable to the selected retreat are stated in its description and in the booking summary before confirmation. Support is provided directly in those languages, without a separately charged translation option.

A retreat is a personal-development and support service. It is not medical care or psychotherapy, does not guarantee any outcome and does not replace medical or psychological care.

3. Price and payment

Prices are displayed in euros and are those in force when the order is placed. The booking summary specifies the package, discounts, deposit and, where it can already be determined, the outstanding balance. Options selected after booking are quoted separately before confirmation and are added to the balance only after the participant agrees.

The booking is recorded when the online process is completed. The deposit due is the amount stated in the summary for the selected date, and receipt of that deposit is recorded separately. Neither the recorded booking nor the deposit received constitutes final approval of participation: approval is granted only after the mandatory medical questionnaire and individual interview. The balance is payable no later than arrival.

Payment may be offered by card through BilletWeb, by SEPA bank transfer or through a clearly identified external payment link. Connecta Life does not retain bank-card details.

4. Contract formation and evidence

The booking process lets the participant enter their identity, choose the retreat and package, correct that information, accept these terms and then confirm the booking using a button that explicitly states the obligation to pay. Any options are selected separately after booking, during preparation, with the participant’s express agreement.

Connecta Life sends confirmation that the booking has been recorded to the email address provided. This confirmation does not yet constitute final approval of participation. The version, language, exact acceptance wording, full text of the accepted terms, their digital fingerprints, the date and the privacy-policy link are archived as evidence. The participant should promptly report any error in the summary.

5. Right of withdrawal

Retreats include accommodation, catering and leisure-related services for a specified date or period. The fourteen-day withdrawal period does not normally apply to these dated services, under Article 103(l) of the consolidated Spanish General Consumer and User Protection Act.

This exclusion does not reduce any mandatory right that may apply because of the precise legal classification of the contract or the participant’s circumstances.

6. Cancellation or transfer requested by the participant

• If cancellation occurs at least fifteen calendar days before the retreat starts, the deposit may be transferred to another retreat taking place within the following twelve months, subject to availability.
• Less than fifteen days before the start, or in the event of a no-show, the deposit is neither refundable nor transferable and constitutes the cancellation charge, subject to any review required by mandatory law.
• Any amount paid above the deposit is refunded within fourteen days, except for additional costs that were actually incurred, cannot be recovered, are evidenced and were directly caused by the cancellation. The total retained may not exceed the actual loss or amount to a disproportionate charge.
• When a participant decides to leave the retreat before it ends, no refund is due for the booked services, without prejudice to mandatory law.

7. Cancellation, changes or safety refusal by Connecta Life

Connecta Life may offer a transfer or cancel a retreat for safety reasons, force majeure or a serious inability to perform. The participant may choose between the proposed transfer and a full refund of all amounts relating to services not supplied, paid within fourteen days.

After booking, the medical questionnaire is sent immediately and a team member makes contact within 96 hours for the mandatory individual interview. These two steps may be completed in either order. A medical response remains valid for three months; its validity for the stay is checked fifteen days before the retreat and a new questionnaire is sent if necessary. If Connecta Life refuses or postpones the application because of a contraindication before the retreat starts, the participant may choose a suitable transfer or a full refund of all amounts paid. Safety cannot be used as a reason to retain payment for a service refused by Connecta Life.

Any substantial change is communicated on a durable medium. Mandatory rights to a price reduction, termination or compensation remain applicable.

8. Participant duties and safety

Participants must be adults, provide accurate and complete information, particularly about health and medication, follow safety instructions, respect the venue, team and group, and never alter medication without advice from the healthcare professional responsible for their care.

Conduct that seriously endangers the participant, group or team may justify ending participation. Financial consequences will then be assessed in light of the services actually supplied, actual costs and mandatory law; no blanket exclusion of refunds applies automatically.

9. Liability and conformity

Each party is liable for its breaches within the limits set by law. Nothing limits Connecta Life’s liability for gross negligence, attributable personal injury, failure to perform an essential obligation or where a limitation is prohibited by consumer law.

Participants must notify Connecta Life promptly of any difficulty during the retreat so that a solution can be sought. Statutory guarantees and mandatory remedies remain fully applicable.

10. Personal data

Data required to manage and perform the booking are processed on the basis of the contract and legal obligations. Health data are covered by separate information and explicit consent. Purposes, retention periods, recipients and rights are detailed in the privacy policy available before confirmation.

11. Complaints and dispute resolution

Complaints may be sent to stef@connecta.life or to the provider’s postal address. Connecta Life will first seek an amicable solution and, when required by law, provide the details of the competent alternative-dispute-resolution body.

Consumers may also contact the Catalan Consumer Agency (Agència Catalana del Consum) or the public consumer body where they live, without losing the right to bring court proceedings.

12. Applicable law and international participants

The contract is governed by Spanish law. This choice never deprives a consumer of mandatory protection that cannot be waived. Jurisdiction is determined by the applicable mandatory rules; no exclusive territorial jurisdiction that disadvantages the consumer is imposed.

If the offer must legally be classified as a package travel arrangement or linked travel service, the corresponding mandatory rules, including pre-contractual information, cancellation, liability and insolvency protection, prevail over any incompatible term.

13. Version and severability

The version accepted when the booking is made remains the version applicable to that contract. A later website change does not replace the archived copy. If a term is found invalid, the remaining terms continue to apply to the extent permitted by law.